Help

Common questions and where to get assistance.

Who reviews what

A diocese reviews only if it participates in Compass; otherwise the national committee does.

flowchart LR
  A[Emblem application] --> B{Scout's home diocese participates?}
  B -- yes --> C[Home diocese decides]
  B -- no --> D[National review]
  S[New group] --> T{Host diocese participates?}
  T -- yes --> U[Host diocese approves]
  T -- no --> V[National chair or designated reviewer]
  W[Unit award] --> X{Diocese participates?}
  X -- yes --> Y[Diocese decides]
  X -- no --> Z{Region has a chair?}
  Z -- yes --> R[Region chair decides]
  Z -- no --> N[National decides]

Diagram described in words below.

In words: applications go to the Scout's home diocese (not where the group met); groups go to the host diocese; unit awards need one approval from the first available of diocese, region chair or national.

Signing in

Every adult account needs a verified email address and an authenticator app (for example Google Authenticator, Microsoft Authenticator or 1Password). Save your recovery codes somewhere safe; each code works once.

Lost your phone? Sign in with a recovery code, then set up the authenticator again under Account security.

Security keys

The Catholic Scouting America vice chair, Religious Emblems Committee chair and Catholic Scouting America program director must also use a physical security key. If you lose your key, another national keyholder can authorize a replacement after signing in with their own key.

Statuses you may see

Awaiting review - a reviewer has not decided yet. Nothing is needed from you.
Returned for changes - read the reason, correct the item and submit again.
Waiting for parent - a parent must confirm the invitation in Compass before the registration becomes active.
Ready - some sources pending - your export is available but a connected system did not respond; try again later.

Contact

Ask your diocesan religious emblems committee (see the directory) or the national Religious Emblems Committee.